Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
|---|
| Exam Number: | 1Z0-1064-20 |
|---|
| Certificate Validity Period: | Oracle certification policies apply; no fixed expiration publicly specified for this credential version |
|---|
| Real Exam Qty: | 58 |
|---|
| Exam Format: | Multiple Choice, Multiple Answer |
|---|
| Exam Price: | USD 245 |
|---|
| Related Certifications: | Oracle B2B Service 2020 Certified Implementation Specialist |
|---|
| Passing Score: | 62% |
|---|
| Available Languages: | English |
|---|
| Exam Duration: | 90 minutes |
|---|
| Sample Questions: | Oracle 1Z0-1064-20 Sample Questions |
|---|
| Exam Way: | Pearson VUE testing center or Oracle online proctored exam (where available). |
|---|
| Pre Condition: | No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training. |
|---|
| Official Syllabus URL: | https://www.oracle.com/education/certification/ |
|---|
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Explain Engagement Cloud integration architecture and mechanisms
- Configure a Service Request Category
|
| Topic 2 | - Omnichannel Communications
- Implement an SR assignment mapping
- Set up 'My Knowledge' page
|
| Topic 3 | - Use tools used to configure and customize Engagement Cloud
- Configure Agent Notifications
|
| Topic 4 | - Customize a DCS application
- Advanced Configuration, Integration and Analytics
|
| Topic 5 | - Describe DCS enablement activities
- Perform file-based import and export
|
| Topic 6 | - Set up default coverage
- Modify an Analytics report
- Set up standard coverage
|
| Topic 7 | - Identify mechanisms of Engagement Cloud customization
- Set up SR creation and handling
|
| Topic 8 | - Describe entitlement concepts (coverage, milestones)
- Use Functional Setup Manager (FSM)
|
| Topic 9 | - Describe DCS components (products, contact, KM, SR creator, admin)
- Configure media toolbar
|
Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20
Frequently Asked Questions
1. What kinds of study material ITBraindumps provides?
Test engine: study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.
2. How long can I get the products after purchase?
You will receive an email attached with the 1Z0-1064-20 study material within 5-10 minutes, and then you can instantly download it for study. If you do not get the study material after purchase, please contact us with email immediately.
3. Can I get the updated products and how to get?
Yes, you will enjoy one year free update after purchase. If there is any update, our system will automatically send the updated study material to your payment email.
4. What's the applicable operating system of the test engine?
Online test engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online test engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
PC test engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs
5. How does your testing engine works?
Once download and installed on your PC, you can practice test questions, review your 1Z0-1064-20 questions & answers using two different options 'practice exam' and 'virtual exam'.
Virtual Exam - test yourself with 1Z0-1064-20 exam questions with a time limit.
Practice exam - review 1Z0-1064-20 exam questions one by one, see correct answers.
6. How often do you release your products updates?
All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
7. Do you have any discounts?
We offer some discounts to our customers. There is no limit to some special discount. You can check regularly of our site to get the coupons.
PDF Version Demo
We are confident about the products and aim to help you pass with ease. In case of failure, we will provide a no hassle full money back guarantee for the purchasing fee.
1115 Customer Reviews
Quality and ValueITbraindumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITbraindumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITbraindumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.