PDF Version DemoAvaya 2M00001A Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Selling Avaya Contact Center Solutions for IP Office - APSS Online Test |
| Exam Number: | 2M00001A |
| Related Certifications: | APSS Avaya Networking APSS Unified Communications Online Test APSS Customer Engagement Solution online test |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Exam Price: | 95 USD |
| Passing Score: | 70% |
| Sample Questions: | Avaya 2M00001A Sample Questions |
| Exam Way: | Online test delivered via Avaya Learning Center |
| Pre Condition: | None formally listed; intended for sales professionals and partners selling Avaya Contact Center solutions |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation, Support and Maintenance Basics | - Support and maintenance overview - Installation and commissioning basics |
| Topic 2: Avaya Contact Center Solutions for IP Office Overview | - Architecture and components - Benefits and positioning |
| Topic 3: Solution Sales Knowledge | - Customer pain points and solution mapping - Basic call flow and reporting |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Question 1
Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)
A. Medium Linux servers, DL120G and R210
B. IP500v1 Chassis
C. IP500v2 Chassis
D. Large Linux server. DL360G and R620
Question 2
When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)
A. Avaya IP Office
B. Avaya Networking
C. Avaya Security
D. Avaya Contact Center Solutions
Question 3
Which are the correct capacities for Avaya Contact Center Select? (Select two.)
A. Up to 250 Active Multichannel Agents with IP500v2
B. Up to 30 Active Voice Agents with IP Office Server Edition
C. Up to 30 Active Multichannel Agents with IP500v2
D. Up to 250 Active Voice Agents with IP Office Server Edition
Question 4
HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)
Question 5
Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-
A. 30
B. 100
C. 50
Solutions:
| Question 1 Answer: A,B,C | Question 2 Answer: A,B,C,D | Question 3 Answer: A,C | Question 4 Answer: Only visible for members | Question 5 Answer: A |
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