PDF Version DemoCisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud and Edge Solutions |
| Exam Number: | 300-820 CLCEI (often misreferenced as 300-830 in some listings) |
| Exam Price: | USD 300 (varies by region) |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Multiple response, Simulations / lab scenarios |
| Exam Duration: | 90 minutes |
| Related Certifications: | Cisco Certified Network Associate (CCNA) CCNP Collaboration Core (350-801 CLCOR) Cisco Collaboration Cloud and Edge Solutions (CLCEI) |
| Recommended Training: | Cisco Official Training (CLCEI / Collaboration Cloud and Edge) Cisco Learning Network – Collaboration Track |
| Exam Registration: | Cisco Certification Exams Portal Pearson VUE Cisco Exams |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (Pearson VUE) |
| Pre Condition: | Recommended: CCNP Collaboration Core exam (350-801 CLCOR) or equivalent knowledge of enterprise collaboration systems |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Security and Troubleshooting | - Secure collaboration deployment
|
| Hybrid Collaboration Services | - Hybrid services integration
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
A) 1000 requests per minute
B) 30 requests per second
C) 300 requests per second
D) 1800 requests per minute
E) 300 requests per minute
2. As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller's choice is logged and then passed as input to the Recording Control activity element of the flow. Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)
A) If the caller provides explicit consent as Yes in the flow, then the call is recorded, even when the recording configuration is set to 'No' at the tenant, queue, or recording schedule level.
B) If the caller reaches the queue but explicitly declines consent, the call is still recorded because the recording configuration for the whole tenant is set to Yes.
C) If the caller provides explicit consent as Yes, but their call is handled by an agent whose specific recording schedule is set to No, the call is not recorded.
D) If the Recording Control activity is temporarily removed from the flow, any call routed to the queue and presented to an agent is recorded, which overrides the tenant-level No setting if the specific queue-level setting is set to Yes.
E) If the user doesn't provide any consent or response to the activity, then the call is not recorded, regardless of the recording configuration set at the tenant, queue, or recording schedule level.
3. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?
A) SRV
B) MX
C) PTR
D) TXT
4. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?
A) Local survivability gateway
B) SRST failover mode
C) QoS DSCP rewriting
D) Regional media storage policies
5. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)
A) Templates
B) Watchtower
C) Export Logs
D) Debug Console
E) Reports
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C,D |
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