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Avaya 3309 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3309 |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Exam Duration: | 120 minutes |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Real Exam Qty: | 123–130 |
| Sample Questions: | Avaya 3309 Sample Questions |
| Exam Way: | Onsite proctored or registered test center exam |
| Pre Condition: | Experience with Avaya Aura® platform and implementation; completion of associated training courses recommended |
| Official Syllabus URL: | https://support.avaya.com/ |
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Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Campaigns and Management | - Outcall Settings and License Allocation - Creating and Managing POM Campaigns |
| Topic 2: Certificates, Security and Integration | - Integration with Avaya Components (e.g., Communication Manager) - Configuring Certificates and Secure Communication |
| Topic 3: Experience Portal and POM Fundamentals | - Overview of Avaya Aura Experience Portal - Proactive Outreach Manager (POM) Architecture and Components |
| Topic 4: Logs, Reports and Troubleshooting | - Troubleshooting Common Errors and Failures - Viewing and Analyzing Logs |
| Topic 5: Installation and Configuration | - Installing POM on Primary and Auxiliary Servers - Setting up Experience Portal Manager (EPM) |
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