PDF Version DemoAvaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Exam Duration: | 90 minutes |
| Exam Format: | Drag and Drop, Multiple Choice, Simulations, Scenario-Based |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125-$175 USD |
| Recommended Training: | Avaya IP Office Implementation and Design Avaya Midmarket Solutions Design Training |
| Exam Registration: | Avaya Learning Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design - Conferencing and collaboration applications |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Agent, supervisor, and reporting features - Customer engagement design principles |
| Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Complete bill of materials preparation - Licensing requirements and calculation - Hardware and software component selection |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - Security, survivability, and redundancy - VoIP and unified communications network design - LAN/WAN design and considerations |
| Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Licensing models and options |
| Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
Avaya Midsize Solution Design Sample Questions:
Question 1
With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?
A. Two users with Avaya Equinox Meetings Online virtual meeting rooms
B. Two users with Power User licences
C. Two users with Avaya Equinox Conferencing host licences
D. One user with Office Worker licence, one user with Power User licence
Question 2
Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?
A. They Improve and extend the mobile infrastructure.
B. They will gain greater flexibility.
C. They can shift to cloud storage for data and Information.
D. They decrease solution complexity by reducing features.
Question 3
Refer to the exhibit.
You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?
A. Add the specific product names for components in your solution.
B. Cross out functionality not requested by the customer.
C. Add In quantities for each of the components in your solution.
D. Create a version of this diagram for each location.
Question 4
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
A. Communication Control Toolkit
B. Orchestration Designer
C. Outbound Campaign Management Tool
D. Proactive Outreach Manager
Question 5
With the Avaya IX Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?
A. Platinum
B. Plus
C. Business
D. Basic
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
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