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Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Jul 20, 2026

Number: 165 Q&As with Testing Engine

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Microsoft 70-404 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	TS: System Center Service Manager 2010, Configuring
Exam Number:	70-404
Exam Price:	$150 USD
Available Languages:	English, French, German, Japanese, Spanish
Certificate Validity Period:	Retired certification, no active validity
Related Certifications:	Microsoft Certified IT Professional (MCITP): Enterprise Administrator
Real Exam Qty:	45-60
Exam Format:	Multiple Choice, Scenario-Based, Drag-and-Drop
Passing Score:	700/1000
Exam Duration:	120 minutes
Recommended Training:	Microsoft Official Course 10265: Configuring System Center Service Manager 2010
Exam Registration:	Pearson VUE (historical)
Sample Questions:	Microsoft 70-404 Sample Questions
Exam Way:	Proctored exam at Pearson VUE test centers (retired, no longer available)
Pre Condition:	No formal prerequisites; recommended experience with Windows Server, SQL Server, and IT service management concepts
Official Syllabus URL:	https://learn.microsoft.com/en-us/previous-versions/microsoft-ts/ee404775(v=technet.10)

Microsoft 70-404 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Installing System Center Service Manager 2010	20%	- Post-installation configuration and validation - Verify system requirements and prerequisites - Install Self-Service Portal and web components - Install management server and data warehouse server
Topic 2: Managing Configuration Management Database (CMDB)	20%	- Populate and reconcile configuration items - Create and configure classes, relationships, and CI types - Configure CMDB synchronization and maintenance - Implement change and configuration management processes
Topic 3: Customizing and Maintaining Service Manager	15%	- Customize forms, views, and console appearance - Monitor performance and troubleshoot issues - Deploy and manage management packs - Backup, restore, and disaster recovery
Topic 4: Configuring Service Manager Infrastructure	25%	- Configure notification channels and subscriptions - Configure connectors to Active Directory, SCOM, SCCM - Configure management groups and security roles - Configure database settings and data retention
Topic 5: Configuring Incident, Problem, and Change Management	20%	- Create templates, queues, and views - Configure service level agreements (SLAs) - Define incident and problem management workflows - Configure change management policies and approvals

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