100% Nortel 920-164 Guaranteed Success With Testing Engine

Exam Code: 920-164

Exam Name: NCSS-Contact Center Manager RIs6.0 I and M

Updated: Jul 22, 2026

Number: 57 Q&As with Testing Engine

920-164 Free Demo download

PDF Version Demo PC Test Engine Online Test Engine

Get real 920-164 exam questions as your practice reference, and pass your test with our valid and updated 920-164 exam engine.

Exam IntroProduct ScreenshotsFAQ

Nortel 920-164 Exam Overview:

Certification Vendor:	Nortel Networks
Exam Name:	NCSS-Contact Center Manager RIs6.0 Installation and Maintenance
Exam Number:	920-164
Exam Duration:	90 minutes
Related Certifications:	920-163 NCSS-Contact Center Manager RIs6.0 Technical Support 920-166 NCSS-Contact Center Multimedia RIs6.0
Exam Format:	Multiple Choice
Certificate Validity Period:	2 years (retired)
Real Exam Qty:	57 - 62
Exam Price:	USD 85.00
Passing Score:	70% - 75%
Available Languages:	English
Recommended Training:	Nortel authorized training (historical)
Exam Registration:	Prometric (historical only)
Sample Questions:	Nortel 920-164 Sample Questions
Exam Way:	Computer-based at Prometric testing centers (exam retired Nov 30, 2010)
Pre Condition:	None required; basic knowledge of Nortel Contact Center recommended
Official Syllabus URL:	Program retired, no active official URL

Nortel 920-164 Exam Syllabus Topics:

Section	Weight	Objectives
System Overview and Architecture	20%	- Contact Center Manager RIs6.0 components - Hardware and software requirements - System architecture and interfaces
Installation and Initialization	25%	- Software installation procedures - Post-installation configuration - Pre-installation planning
Troubleshooting and Fault Resolution	10%	- Diagnostic tools and procedures - Fault isolation and resolution - Common error conditions
System Configuration and Administration	25%	- Basic system setup - User and administrator accounts - Database and license management
Maintenance and Monitoring	20%	- Routine maintenance tasks - System monitoring and logging - Backup and restore procedures

Frequently Asked Questions

1. What kinds of study material ITBraindumps provides?

Test engine: study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.

2. How long can I get the products after purchase?

You will receive an email attached with the 920-164 study material within 5-10 minutes, and then you can instantly download it for study. If you do not get the study material after purchase, please contact us with email immediately.

3. Can I get the updated products and how to get?

Yes, you will enjoy one year free update after purchase. If there is any update, our system will automatically send the updated study material to your payment email.

4. What's the applicable operating system of the test engine?

Online test engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online test engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
PC test engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs

5. How does your testing engine works?

Once download and installed on your PC, you can practice test questions, review your 920-164 questions & answers using two different options 'practice exam' and 'virtual exam'.
Virtual Exam - test yourself with 920-164 exam questions with a time limit.
Practice exam - review 920-164 exam questions one by one, see correct answers.

6. How often do you release your products updates?

All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.

7. Do you have any discounts?

We offer some discounts to our customers. There is no limit to some special discount. You can check regularly of our site to get the coupons.

778 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)

Thanks. I passed my 920-164 exams yesterday. Your dumps is very useful. I will take next exam soon.

Gemma Jul 16, 2026

Thank you!
Your 920-164 is still valid.

Heather Jul 15, 2026

920-164 study dumps were so comprehensive and easy to understand that I passed the 920-164exam with flying colors on my first attempt.

Duncan Jul 13, 2026

Amazing exam practising software for the 920-164 exam. Prepared me so well for the exam that I achieved 92% marks in the first attempt. Thank you Itbraindumps.