PDF Version DemoApple Macintosh Service Certification Sample Questions:
1. A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
A) Can any other computer successfully join her network?
B) Does your ISP support wireless access to the Internet?
C) Have you upgraded to Mac OS X v10.7.3?
D) What type of wireless card is installed in your Mac?
2. Examine the exhibit.
Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?
A) It is impossible to remove these components without this tool.
B) This tool is used to avoid flexing the logic board.
C) This tool is used to properly align the processor with its socket.
D) This tool is used to avoid ESD damage to the logic board.
3. Where is the best place for a customer to look for information about locating her Mac's serial number?
A) Service News
B) Downloads
C) User's manual
D) Discussions
4. You are replacing a logic board in a Mac Pro. You should handle the board by its _____.
A) components
B) heat sinks
C) connectors
D) edges
5. Which piece of information is best used to determine any Mac's correct AppleCare name?
A) the model number
B) the serial number
C) the EMC number
D) the MAC address
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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