PDF Version DemoApple 9L0-064 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X v10.8 Troubleshooting Exam |
| Exam Number: | 9L0-064 |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Apple Certified Mac Technician (ACMT) |
| Real Exam Qty: | 68 |
| Passing Score: | 80% |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Sample Questions: | Apple 9L0-064 Sample Questions |
| Exam Way: | Testing center or online proctored exam delivery through Apple's authorized testing provider. |
| Pre Condition: | Recommended experience with Mac hardware support and OS X troubleshooting. Part of Apple Certified Mac Technician certification requirements. |
Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Privacy | - Firmware passwords and security settings - Gatekeeper and malware protection - User privacy and account management |
| Topic 2: Hardware and Peripheral Troubleshooting | - Power, startup, and performance issues - External devices and peripherals - Mac hardware diagnostics |
| Topic 3: Application and System Troubleshooting | - Preference files and user environment troubleshooting - Application launch and compatibility issues - Console, logs, and diagnostic tools |
| Topic 4: Network and Sharing | - iCloud and network services - Network configuration and troubleshooting - File sharing and permissions |
| Topic 5: File System and Storage Management | - FileVault 2 encryption - Time Machine backup and restore - Disk Utility and disk troubleshooting |
| Topic 6: OS X Installation and Configuration | - OS X Recovery and startup options - Installing OS X Mountain Lion - Configuring system settings and user accounts |
Apple OS X v10.8 Troubleshooting Sample Questions:
Question 1
Which of the following is the indication that a Mac is loading system software?
A. Gray screen
B. Gray Apple logo with a spinning gear
C. Blank screen
D. Boot chime
Question 2
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
A. Apple Service Diagnostics is loading.
B. The Mac is starting up from an external USB or Thunderbolt storage device.
C. EFI has detected a hardware issue.
D. Internet Recovery has started downloading the OS X Recovery system image.
Question 3
A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?
A. In the Security & Privacy Systems Preference pane.
B. In the Applications folder on their startup disk.
C. In the Utilities folder on their startup disk.
D. In the Utilities menu when booted to OS X Recovery.
Question 4
What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?
A. Safe Boot.
B. Reset a password using an Apple I
C. Verbose mode.
D. EFI reset mode.
Question 5
Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?
A. Directory Utility
B. Disk Utility
C. Thunderbolt Setup Utility
D. Console
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: B |
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