PDF Version DemoSalesforce Certified Agentforce Specialist Sample Questions:
1. A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?
A) Data Cloud Admin and Prompt Template Manager
B) Prompt Template User and Data Cloud Admin
C) Prompt Template Manager and Prompt Template User
2. Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
- Retrieve proprietary policy documents that are stored as PDFs.
- Ensure responses are grounded in approved company data, not generic
LLM knowledge.
What should UC do first?
A) Add the files to the content, and then select the data library option.
B) Expand the AI agent's scope to search all Salesforce records.
C) Set up an Agentforce Data Library for AI retrieval of policy documents.
3. Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
- Semantically search HR policies, compliance guidelines, and company
procedures.
- Ensure responses are grounded on published Knowledge.
- Allow Knowledge updates to be reflected immediately without manual
reconfiguration.
What should UC do to ensure the agent retrieves the right information?
A) Manually add policy responses into the AI model to prevent hallucinations.
B) Set up an Agentforce Data Library to store and index policy documents for AI retrieval.
C) Enable the agent to search all internal records and past customer inquiries.
4. Universal Containers (UC) wants to make a marketing newsletter and directly use data from five unrelated objects (two standard and three custom) in a prompt template. How should UC accomplish this?
A) Create a prompt template passing in special custom object that connects the records temporarily.
B) Create a flex template and use the five objects as inputs.
C) Create a prompt template-triggered flow to access the data from five objects.
5. A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles. Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides excellent summaries of the knowledge articles, but seems completely unaware of the PDF attachments. How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?
A) Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.
B) Enable 'Include Related Attachments' for Knowledge-kav and map the ContentDocumentLink unstructured data model object (UDMO).
C) Use Data Cloud's `Include Attachments' option and select the ContentDocumentVersion unstructured data model object (UDMO).
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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