Apple Apple-Device-Support Exam Overview:
| Certification Vendor: | Apple |
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| Exam Name: | Apple Device Support Exam |
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| Exam Number: | SUP-2025 |
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| Exam Format: | Multiple Choice (Single Select), Multiple Choice (Multiple Select) |
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| Related Certifications: | Apple Certified Support Professional |
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| Passing Score: | 75% |
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| Real Exam Qty: | Approximately 80 |
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| Exam Price: | $149 USD |
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| Exam Duration: | 120 minutes |
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| Certificate Validity Period: | Not officially specified |
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| Available Languages: | English |
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| Sample Questions: | Apple Apple-Device-Support Sample Questions |
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| Exam Way: | Online proctored exam through Pearson VUE. |
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| Pre Condition: | No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training. |
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| Official Syllabus URL: | https://training.apple.com/certification |
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Apple Apple-Device-Support Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
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| Topic 2 | - Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
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| Topic 3 | - Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
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| Topic 4 | - Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
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| Topic 5 | - Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
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| Topic 6 | - Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
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| Topic 7 | - Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
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| Topic 8 | - iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
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| Topic 9 | - Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
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| Topic 10 | - Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
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| Topic 11 | - Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
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Reference: https://it-training.apple.com/tutorials/support/supx01/
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