PDF Version DemoSAP C-C4H510-21 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.
SAP C-C4H510-21 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | Certified Application Associate – SAP Service Cloud 2111 |
| Exam Number: | C_C4H510_21 |
| Related Certifications: | C_C4H510_04 SAP Certified Application Associate – SAP Service Cloud 2011 C_C4H450_21 SAP Certified Integration Associate – SAP Sales and Service Cloud |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Certification validity typically 5 years (SAP Global Certification program) |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Exam Price: | Varies by country/currency (approx. USD 560 estimated) |
| Sample Questions: | SAP C-C4H510-21 Sample Questions |
| Exam Way: | Computer-based testing at authorized SAP testing centers or online proctored delivery through SAP's certification delivery system. |
| Pre Condition: | No mandatory prerequisite exam; recommended foundational knowledge in SAP Service Cloud implementation and core SAP Cloud for Customer concepts. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_21-sap-certified-application-associate--sap-service-cloud-2111-g/ |
SAP C-C4H510-21 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| User Management < 8% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Reporting 8% - 12% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets. |
| Personalization and Extensibility 8% - 12% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Contracts and Ticket Hierarchy < 8% | Explain Contracts & Case Management in Service Tickets. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
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