PDF Version DemoIBM C2180-526 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Application Integration Middleware L1 Support Application Development |
| Exam Number: | C9510-526 |
| Exam Format: | Multiple-choice / Multiple-answer questions |
| Real Exam Qty: | 55 |
| Available Languages: | English |
| Related Certifications: | IBM Certified Integration Developer – C9510-526 IBM Certified Integration Developer – A2180-607 WebSphere Process Server Integration Development IBM Certified Integration Developer – C9550-270 Business Process Manager Advanced IBM Certified Integration Developer – C9550-273 Business Process Manager Advanced Integration Development |
| Sample Questions: | IBM C2180-526 Sample Questions |
| Exam Way: | Typically delivered through Pearson VUE testing centers or authorized IBM testing providers. |
| Pre Condition: | Recommended to have foundational knowledge of IBM middleware products and practical experience in support or operations roles. |
IBM C2180-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Support and Problem Management | - Handling customer inquiries
|
| Topic 2: Fundamentals of Application Integration Middleware Support | - Middleware architecture and components
|
| Topic 3: Tools and Support Processes | - Support tools usage
|
| Topic 4: Troubleshooting and Diagnostics | - Diagnostic procedures
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?
A) Transfer
B) Target
C) Test Case
D) Transaction data
2. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?
A) Priority
B) IBM business justification
C) Description
D) Requested Completion Date
3. While working on a defect Problem Management Report (PMR). the customer needs extensive
"how to" assistance from the L1 support professional in obtaining needed documentation.
Report the time spent:
A) using a service given code of R9.
B) on the defect PMR.
C) using a service given code of T9.
D) on a new non-defect PMR.
4. What is the encryption level and method that is used by Assist On-site (AOS)?
A) 64-bit Advanced Encryption Standard (AES)
B) 256-bit Triple Data Encryption Standard (DES)
C) 128-bit Data Encryption Standard (DES)
D) 128-bit Advanced Encryption Standard (AES)
5. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?
A) Do not use them as the external and internal users may not know them.
B) Use them; write out the name then in parenthesis place the acronym.
C) Do not use them as the external users may not know them.
D) Use them; if people do not know then it is up to them to figure them out.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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