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Exam Code: C_C4H510_01

Exam Name: SAP Certified Application Associate - SAP Service Cloud 1911

Updated: Jul 25, 2026

Number: 120 Q&As with Testing Engine

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SAP C_C4H510_01 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Application Associate - SAP Service Cloud 1911
Exam Number:	C_C4H510_01
Exam Price:	USD 217 - 560 (approx, varies by region)
Exam Format:	Multiple Choice, Multiple Response
Related Certifications:	SAP Certified Application Associate - SAP Service Cloud 2111 SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Certificate Validity Period:	2 years
Real Exam Qty:	80
Exam Duration:	180 minutes
Available Languages:	English
Passing Score:	64%
Recommended Training:	SAP Service Cloud Implementation Training SAP Learning Hub - C4H510
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C_C4H510_01 Sample Questions
Exam Way:	Online proctored or onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Cloud for Customer / Service Cloud; recommended project experience
Official Syllabus URL:	https://learning.sap.com/certifications

SAP C_C4H510_01 Exam Syllabus Topics:

Topic	Details
Topic 1	Identify the different Service Processes and their capabilities Explain Contracts & Case Management in Service Tickets
Topic 2	Setup Service Levels, Categories and define Work Distribution rules for Service Process Set up a notification process and configure conditions and actions for workflows
Topic 3	Explain Installed Base & its usage in Service Tickets Identify different components of custom reports and interactive dashboards
Topic 4	Identify how to use personalization and extensibility Explain Registered Products & their usage in Service Tickets

Reference: https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/

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