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Exam Code: EX0-001

Exam Name: ITIL Foundation (syllabus 2011)

Updated: Aug 28, 2026

Number: 424 Q&As with Testing Engine

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ITIL Foundation EX0-001 Exam

ITIL Foundation EX0-001 Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This EX0-001 exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.

What is the duration of the EX0-001 Exam

Format: Multiple choices, multiple answers
Passing Score: 65%
Number of Questions: 40
Length of Examination: 60 minutes

EXIN EX0-001 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL Foundation Examination (Syllabus 2011)
Exam Number:	EX0-001
Exam Price:	Varies by region and test provider
Exam Duration:	60 minutes
Real Exam Qty:	40
Certificate Validity Period:	No fixed expiration (ITIL v3 Foundation certification is generally considered valid indefinitely)
Related Certifications:	ITIL Intermediate ITIL Expert ITIL Managing Across the Lifecycle
Available Languages:	English, Dutch, German, Spanish, Portuguese, Chinese (Simplified), French, Japanese
Exam Format:	Multiple choice, Closed book
Passing Score:	65% (26/40)
Recommended Training:	ITIL Foundation Training (EXIN Accredited Providers) ITIL 4 Overview (for conceptual understanding of ITIL evolution)
Exam Registration:	EXIN Official Registration Portal
Sample Questions:	EXIN EX0-001 Sample Questions
Exam Way:	Available via online proctoring or authorized test centers
Pre Condition:	No formal prerequisites required
Official Syllabus URL:	https://www.exin.com/certifications/itil-foundation

EXIN EX0-001 Exam Syllabus Topics:

Section

Objectives

ITIL Service Lifecycle

- Service Design

1. Capacity, availability, continuity, and security management
2. Service catalog and SLA design
3. Supplier management

- Service Strategy

1. Value creation and demand management
2. Financial management for IT services

- Service Operation

1. Access management
2. Event management
3. Request fulfillment
4. Incident management
5. Problem management

- Continual Service Improvement (CSI)

1. 7-step improvement process
2. Metrics and service measurement

- Service Transition

1. Service asset and configuration management
2. Change management
3. Knowledge management
4. Service validation and testing
5. Release and deployment management

Service Management as a Practice

- Functions, processes, and roles overview
- Concepts of service and value

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