PDF Version DemoGenesys GCX-AI-GPE Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX AI-GPE and GPR Certification |
| Exam Number: | GCX-AI-GPE |
| Exam Price: | Varies by region (typically ~USD 100–150, not consistently published) |
| Related Certifications: | Genesys Cloud CX Certifications |
| Certificate Validity Period: | 3 years (typical Genesys Cloud certification validity) |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Choice, Multiple Select, True/False |
| Available Languages: | English |
| Real Exam Qty: | 40–50 (reported range) |
| Passing Score: | 65%–70% (industry-reported range, not officially fixed) |
| Recommended Training: | Genesys Cloud CX AI Training (Official Learning Portal) Genesys Predictive Engagement Documentation |
| Exam Registration: | Genesys Cloud CX Certifications Overview Genesys Certification Portal |
| Sample Questions: | Genesys GCX-AI-GPE Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (varies by region) |
| Pre Condition: | Recommended: familiarity with Genesys Cloud CX administration and basic contact center operations |
| Official Syllabus URL: | https://education.genesys.com |
Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Conversational AI and Automation | - Bot and virtual agent integration
|
| Data, Analytics, and Governance | - Reporting and optimization
|
| Genesys Predictive Engagement (GPE) | - Configuration and behavior tracking
|
| Integration and Implementation | - Genesys Cloud CX ecosystem integration
|
| AI & Customer Experience Fundamentals | - AI-driven customer engagement concepts
|
| Genesys Predictive Routing (GPR) | - AI-based routing logic
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:
A) Set clear priority rankings
B) Avoid overlapping targeting rules
C) Add routing script overrides
D) Assign all to the same segment
2. What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:
A) Network latency data
B) Real-time agent availability
C) Forecasted traffic volumes
D) Historical and real-time interaction data
3. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:
A) Call Blending
B) Bullseye Routing
C) Predictive Routing
D) Agent Whisper
4. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:
A) True
B) False
5. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:
A) Directory
B) Performance
C) Admin
D) Documents
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: B,C |
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