Genesys GCX-GCD Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX: Developer Certification (GCX-GCD) |
| Exam Number: | GCX-GCD |
| Exam Format: | Multiple choice, Scenario-based questions |
| Related Certifications: | Genesys Cloud CX: Professional Certification
Genesys Cloud CX: Architect Certification |
| Available Languages: | English |
| Recommended Training: | Genesys Cloud CX Developer Training |
| Exam Registration: | Genesys Certification Portal |
| Sample Questions: | Genesys GCX-GCD Sample Questions |
| Exam Way: | Online proctored exam via Genesys certification platform or authorized testing provider |
| Pre Condition: | Basic understanding of Genesys Cloud CX platform and APIs is recommended; prior development experience with REST APIs is strongly advised. |
| Official Syllabus URL: | https://www.genesys.com/services/education/certifications |
Genesys GCX-GCD Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
|
| Topic 2 | - Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
|
| Topic 3 | - Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
|
| Topic 4 | - Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
|
| Topic 5 | - Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
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| Topic 6 | - Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
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Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification
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