PDF Version DemoHP HP2-H28 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP Printing and Computing Services |
| Exam Number: | HP2-H28 |
| Available Languages: | English |
| Real Exam Qty: | 40-60 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Exam Price: | USD 120-200 (varies by region) |
| Exam Duration: | 75 minutes |
| Related Certifications: | HP Sales Certifications HP Printing and Personal Systems Sales Credentials |
| Certificate Validity Period: | Typically 2 years (may vary by program policy) |
| Passing Score: | 70% |
| Sample Questions: | HP HP2-H28 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (varies by region and HP certification provider) |
| Pre Condition: | No strict prerequisite; familiarity with HP portfolio and IT sales concepts recommended |
| Official Syllabus URL: | https://www.hp.com/ (navigate to HP Partner Learning / Certification portal) |
HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales and Positioning Skills | - Solution-based selling approach
|
| Services and Lifecycle Management | - Device lifecycle services
|
| HP Portfolio Overview | - HP Printing Solutions
|
| Customer Needs and Industry Use Cases | - SMB and enterprise segmentation
|
HP Selling HP Printing and Computing Services Sample Questions:
Question 1
Which statements are true about HP Services for Business Customers? (Select two.)
A. Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
B. Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
C. The Data Protection service can be configured in accordance with the customer's regulatory requirements
D. Defective Media Retention allows workers to back up their hard drive to the HP cloud.
Question 2
Which statement is true about the worldwide services market?
A. The services market is very competitive with low annual growth
B. Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
C. Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
D. Customers are still brand conscious and do not pay much attention to the experience they get from devices.
Question 3
Which statement is true about Non IT managed businesses?
A. Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
B. Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
C. Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
D. Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
Question 4
Which statement is true about Service Lines?
A. R4 Commercial support is only available to Small and Medium Business (SMB).
B. All Printer Services lines are available for consumers who buy contractual services
C. The MG computer support line is available for consumers
D. MG support covers all business levels for Printing Systems.
Question 5
Which option is available in Deployment Services?
A. Consulting and Project Management
B. Warranty Extensions
C. Maintenance Kit Replacement
D. Assets Tagging
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: A |
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