HP Selling HP Printing and Computing Services Sample Questions:
1. Which statements are true about HP Services for Business Customers? (Select two.)
A) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
B) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
C) The Data Protection service can be configured in accordance with the customer's regulatory requirements
D) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
2. Which statement is true about the worldwide services market?
A) The services market is very competitive with low annual growth
B) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
C) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
D) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
3. Which statement is true about Non IT managed businesses?
A) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
B) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
C) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
D) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
4. Which statement is true about Service Lines?
A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) All Printer Services lines are available for consumers who buy contractual services
C) The MG computer support line is available for consumers
D) MG support covers all business levels for Printing Systems.
5. Which option is available in Deployment Services?
A) Consulting and Project Management
B) Warranty Extensions
C) Maintenance Kit Replacement
D) Assets Tagging
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |


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