PDF Version DemoHP HP2-H65 Exam Overview:
| Certification Vendor: | Hewlett Packard Enterprise (HP / HPE) |
| Exam Name: | Selling HP Personal Systems Services 2018 |
| Exam Number: | HP2-H65 |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies by region (approx USD 100–150) |
| Real Exam Qty: | 35–36 |
| Available Languages: | English |
| Exam Duration: | 60–90 |
| Certificate Validity Period: | Per HP Sales Certification policies |
| Passing Score: | 70% (approximate, vendor typical) |
| Related Certifications: | HP2-I14 Selling HP Supplies 2020 HP2-I47 Selling HP PS Lifecycle Services 2023 HP2-H91 Selling HP Workstations 2019 HP2-I17 Selling HP Printing Hardware 2020 |
| Sample Questions: | HP HP2-H65 Sample Questions |
| Exam Way: | Delivered as a vendor-proctored or authorized online exam through HP/HPE testing channels. |
| Pre Condition: | No formal prerequisite; recommended experience in HP sales environment and familiarity with HP Personal Systems Services. |
| Official Syllabus URL: | https://certification-learning.hpe.com/tr/certifications |
HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Topic 2: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 3: Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
| Topic 4: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 5: Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which benefits are included in HP Services value proposition for the channel partners?
A) Build revenue; Differentiate yourself; Sell more
B) Build customer relationships; Maximize profitability; Reward growth
C) Extend market reach; Maximize profitability; Strengthen customer relationships
D) Extend market reach; Grow profits; Gain recognition
2. What does the HP Partner First Portal allow partners to do? (Select two.)
A) create a quote
B) access business selling tools, training, and other resources such as HP Sales Central
C) check warranty coverage
D) access information about HP hardware & services
E) register and track services
3. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?
A) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
B) HP Services can be purchased at extremely discounted prices.
C) HP Services can immediately and seamlessly replace your help desk.
D) HP Services give you predictability and greater control of the Total Cost of Ownership.
4. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
A) Replacement of HP products costs less if customers only use HP devices.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP products are less likely to need repairs if HP professionals are monitoring them.
D) HP Services removes the burden on your IT team so they can focus on the core business tasks.
E) HP Services makes it so you do not have to worry about access to spare parts.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,E | Question # 3 Answer: A | Question # 4 Answer: A,B,E |
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