PDF Version DemoHP HP2-I14 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP Supplies 2020 |
| Exam Number: | HP2-I14 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice (single/multiple response), Scenario-based |
| Real Exam Qty: | 30-36 |
| Related Certifications: | HP Sales Certified - Printing and Personal Systems |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 700 out of 1000 |
| Exam Price: | $125–$150 USD (varies by region) |
| Recommended Training: | HP Official Sales Training |
| Exam Registration: | Pearson VUE Registration HP Certification Portal |
| Sample Questions: | HP HP2-I14 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of HP printing products and sales experience |
| Official Syllabus URL: | https://certification-learning.hp.com/ |
HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Portfolio | 30% | - HP specialty media and paper - Comparison with non-HP supplies - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges |
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Reducing downtime and service calls - Maximizing long-term customer value |
| HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - Sustainability and environmental impact - HP Planet Partners recycling program - HP Instant Ink and subscription services |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies - Identifying customer needs and pain points - Quality, reliability, and yield advantages |
HP Selling HP Supplies 2020 Sample Questions:
Question 1
A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
A. Informed decisions
B. low-cost replacements
C. warranty Information
D. user testimonials
E. studies and briefs
Question 2
A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
A. wasted ink and printer downtime
B. ink colors that fade over time
C. Inability to refill non-HP cartridges
D. compatibility Issues with standard papers
Question 3
Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?
A. Closed-Loop Recycling
B. HP Planet Partners
C. Earth9ll Recycling
D. Managed Print Specialist Premier
Question 4
An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?
A. According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
B. Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
C. On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
D. The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
Solutions:
| Question 1 Answer: D,E | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A |
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