PDF Version DemoHP HP2-I57 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | Selling HP Lifecycle Services for Workforce Computing 2024 |
| Exam Number: | HP2-I57 |
| Exam Format: | Multiple Choice, Single Choice |
| Passing Score: | 70% |
| Real Exam Qty: | 24 |
| Exam Price: | $55 USD |
| Related Certifications: | HP Sales Certified - Workforce Computing Services |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 50 minutes |
| Available Languages: | English, Japanese, Korean, Simplified Chinese |
| Recommended Training: | HP Official Workforce Computing Services |
| Exam Registration: | HP Certification Registration |
| Sample Questions: | HP HP2-I57 Sample Questions |
| Exam Way: | Online unproctored web-based exam |
| Pre Condition: | No formal prerequisites recommended |
| Official Syllabus URL: | https://www.pearsonvue.com/hp/ |
HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Delivery & Operational Knowledge | 20% | - Deployment process overview - Service level agreements and governance - Monitoring and support capabilities |
| Topic 2: Advanced Sales & Consultative Selling Skills | 25% | - Customer engagement strategies - Identifying business pain points - Positioning lifecycle services as solutions |
| Topic 3: HP Lifecycle Services Portfolio | 30% | - Configuration and deployment services - Device lifecycle management phases - Hardware support and warranty extensions - Active Care and premium support offerings |
| Topic 4: Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Assessing customer IT environment - Sustainability and device extension value - Matching services to customer needs |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Where can you find additional information about HP Services?
A) HP Workpath
B) HP Workforce Central
C) HP Partner Portal
D) HP AssetHub
2. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
A) Actively listening and taking notes
B) Asking leading questions to understand your customers' pain points
C) Focusing only on asking questions related to services solutions since hardware is separate
D) Assuming all customers need the same set of blueprints to get them where they need to go
E) Identifying things your customer's employees say they're missing in their IT support today
3. The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?
A) Whether the PC models are G10+ models vs. G8/G9 models
B) Whether you are an HP Synergy, Power, or Power Services partner
C) Whether the service will cover HP devices only or HP and non-HP devices
D) Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,E | Question # 3 Answer: C |
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