Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Specialist: Monitor, Support, Fulfil Exam |
| Exam Number: | ITIL-4-Specialist-Monitor-Support-Fulfil |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Passing Score: | 65% (39/60) |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: Plan, Implement and Control ITIL 4 Foundation |
| Available Languages: | English, Polish, Japanese, Italian, French, German, Portuguese (Brazilian), Chinese |
| Exam Format: | Multiple Choice, List, Negative, Standard Classic, Closed Book |
| Exam Price: | USD 659 - 899 |
| Recommended Training: | PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Sample Questions |
| Exam Way: | Online proctored exam; Onsite exam available |
| Pre Condition: | ITIL 4 Foundation certification required |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-practices-monitor-support-and-fulfil-batch-1-3682 |
Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.
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| Topic 2 | - Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.
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| Topic 3 | - Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
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| Topic 4 | - Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
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| Topic 5 | - Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
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Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-practices-monitor-support-and-fulfil-batch-1-3682
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