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Exam Code: ITIL-SOA

Exam Name: ITIL Intermediate Module - Service Offerings and Agreements

Updated: Jul 25, 2026

Number: 14 Q&As with Testing Engine

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Peoplecert ITIL-SOA Exam Syllabus Topics:

Topic	Details
Topic 1	Challenges, Critical Success Factors And Risks
Topic 2	The Value To The Business Of SOA Activities Technology And Implementation Considerations SOA Roles And Responsibilities
Topic 3	Supplier Management, Which Ensures All Partners And Suppliers Are Managed In The Appropriate Way And Includes Contract Management
Topic 4	How The SOA Processes Rely On A Good Understanding Of Return On Investment (ROI)
Topic 5	How The SOA Processes Rely On A Good Business Case Overview Of SOA Processes And Basic Principles
Topic 6	Service Portfolio Management, Which Provides Documentation For Services And Prospective Services In Business Terms

Reference: https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

Peoplecert ITIL-SOA Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL Intermediate Module: Service Offerings and Agreements (SOA)
Exam Number:	ITIL-SOA
Exam Price:	Varies by region (typically ~£300–£450 GBP equivalent)
Related Certifications:	ITIL Foundation ITIL Service Lifecycle Stream
Certificate Validity Period:	No fixed expiry for ITIL v3 Intermediate credits (ITIL 4 superseded program)
Passing Score:	70% (28/40)
Exam Format:	Multiple Choice, Scenario-based questions, Closed-book exam
Exam Duration:	90 minutes
Real Exam Qty:	8 Scenario-based Multiple Choice Questions (40 marks total)
Available Languages:	English
Recommended Training:	PeopleCert Official ITIL Training AXELOS ITIL Training Resources
Exam Registration:	AXELOS ITIL Certification Information PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-SOA Sample Questions
Exam Way:	Computer-based proctored exam (online or test center via PeopleCert)
Pre Condition:	ITIL Foundation certificate (ITIL v3 or ITIL 4 Foundation depending on transition policy)
Official Syllabus URL:	https://www.peoplecert.org

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