100% EXIN ITSM20F日本語 Guaranteed Success With Testing Engine

Exam Code: ITSM20F-JPN

Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

Updated: Jul 24, 2026

Number: 78 Q&As with Testing Engine

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EXIN ITSM20F日本語 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
Exam Number:	ITSM20F.EN
Certificate Validity Period:	No expiration (EXIN certifications are generally lifetime valid)
Exam Price:	Varies by region (approximately €200–€300 equivalent)
Exam Format:	Multiple Choice
Real Exam Qty:	40
Exam Duration:	60 minutes
Passing Score:	65%
Related Certifications:	EXIN IT Service Management Specialist EXIN IT Service Management Professional
Available Languages:	English
Recommended Training:	EXIN IT Service Management Foundation Training
Exam Registration:	EXIN Official Certification Registration
Sample Questions:	EXIN ITSM20F日本語 Sample Questions
Exam Way:	Online proctored or authorized test center (depending on region)
Pre Condition:	No formal prerequisites required
Official Syllabus URL:	https://www.exin.com

EXIN ITSM20F日本語 Exam Syllabus Topics:

Section	Objectives
Service Level and Supplier Management	- Service Level Agreements (SLA) - Supplier and external service management
Introduction to IT Service Management	- Concepts of service and service management - Value creation through services
Service Management Processes	- Release and deployment management - Incident and service request management - Problem management - Configuration management - Change management
ISO/IEC 20000 Framework	- Service Management System (SMS) - Structure and requirements of ISO/IEC 20000
Continual Improvement	- Service improvement practices - PDCA cycle (Plan-Do-Check-Act)

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベストプラクティスは何ですか?

A) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
B) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
C) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
D) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。

2. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 構成アイテム
B) サービス
C) 導入されたインフラストラクチャ
D) 開発されたアプリケーション

3. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 変更管理
B) インシデント管理
C) 可用性管理
D) 問題管理

4. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 競合他社の工程管理システム
B) 人事部門が利用できる予算
C) 自社が定める基準
D) プロセス文書を更新する時期

5. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 機能
B) 統計的サポート
C) 期待される結果
D) タイムライン

Solutions:

Question # 1
Answer: A

Question # 2
Answer: A

Question # 3
Answer: A

Question # 4
Answer: C

Question # 5
Answer: C

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100% EXIN ITSM20F日本語 Guaranteed Success With Testing Engine