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Exam Code: ITSM20FB

Exam Name: IT Service Management Foundation Bridge based on ISO/IEC 20000

Updated: Jul 18, 2026

Number: 80 Q&As with Testing Engine

ITSM20FB Free Demo download

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EXIN ITSM20FB Exam Overview:

Certification Vendor:	EXIN
Exam Name:	IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
Exam Number:	ITSM20FB
Real Exam Qty:	20
Exam Price:	$150–$200 USD (varies by region)
Available Languages:	English, Dutch, German, French, Spanish
Exam Duration:	30 minutes
Certificate Validity Period:	3 years
Passing Score:	65%
Exam Format:	Multiple-choice questions, Closed-book, Proctored
Related Certifications:	IT Service Management Foundation based on ISO/IEC 20000 ITIL Foundation
Recommended Training:	EXIN Official Syllabus & Study Guide
Exam Registration:	EXIN Official Registration PeopleCert / EXIN Partner Portal
Sample Questions:	EXIN ITSM20FB Sample Questions
Exam Way:	Online proctored or at authorized EXIN test centers
Pre Condition:	Valid ITIL Foundation certificate or equivalent ITSM20F certification
Official Syllabus URL:	https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

EXIN ITSM20FB Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the objectives and quality requirements Identify the purpose and benefits of ISO IEC 20000
Topic 2	Describe the objectives and quality requirements Describe general management responsibilities
Topic 3	Describe the requirements for monitoring, measuring, reviewing and improving the processes Describe the benefits and risks of IT service management
Topic 4	Describe t he objectives and quality requirements Describe importance of documentation and basic requirements for documentation
Topic 5	Describe the key principles of producing and implementing a service management plan Describe the requirements for resource management
Topic 6	Describe at a high level the requirements for transitioning new changed services Describe the principles of continual improvement and the applications of the PDCA cycle
Topic 7	Describe the objectives and quality requirements Describe the objective of a service management system
Topic 8	Describe the continual improvement methodology for service management processes Describe the objective of planning and improving service management

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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