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Exam Code: Service-Con-201

Exam Name: Salesforce Certified Service Cloud Consultant

Updated: Jul 24, 2026

Number: 292 Q&As with Testing Engine

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Salesforce Service-Con-201 Exam Syllabus Topics:

Topic	Details
Topic 1	Intake and Interaction Channels: This domain addresses designing intake channels, recommending interaction channels, understanding configuration best practices, and implementing AI agents and agentic service capabilities.
Topic 2	Industry Knowledge: This domain covers understanding Contact Center metrics, KPIs, and assessing risks, benefits, and business challenges for client outcomes.
Topic 3	Knowledge Management: This domain covers Knowledge article lifecycle, Knowledge Centered Service methodology, and configuring Salesforce Knowledge for agent support and self-service processes.
Topic 4	Implementation Strategies: This domain focuses on consulting engagement participation, deployment and training recommendations, and considerations for data migration, quality, governance, and large data volumes.
Topic 5	Contact Center Analytics: This domain focuses on developing reports and dashboards to deliver relevant analytical information to contact center stakeholders.
Topic 6	Integrations: This domain covers integration use cases and considerations for connecting Service Cloud with third-party solutions and external data sources.
Topic 7	Case Management: This domain covers designing end-to-end case management solutions, implementing case deflection strategies, configuring entitlements, milestones, SLAs, and understanding Service Cloud automation capabilities.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-service-consultant---Service-Con-201

Salesforce Service-Con-201 Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Service Cloud Consultant
Exam Number:	Service-Con-201
Exam Price:	USD 200
Related Certifications:	Salesforce Certified Platform Administrator Salesforce Certified Administrator
Exam Format:	Multiple-choice, Multiple-select, Scenario-based
Real Exam Qty:	60-65
Certificate Validity Period:	2 years
Passing Score:	78%
Exam Duration:	105 minutes
Available Languages:	English, Japanese, Spanish, French, German, Portuguese (Brazil)
Recommended Training:	Administer and Maintain Service Cloud (ADX261) Prepare for Your Salesforce Service Cloud Consultant Credential Administer Intelligent Service Cloud Solutions (ADX361)
Exam Registration:	Pearson VUE Kryterion Webassessor
Sample Questions:	Salesforce Service-Con-201 Sample Questions
Exam Way:	Online proctored or onsite testing center
Pre Condition:	Active Salesforce Certified Platform Administrator or Salesforce Certified Administrator credential
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/servicecloudconsultant

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100% Salesforce Service-Con-201 Guaranteed Success With Testing Engine

Exam IntroProduct ScreenshotsFAQ

Salesforce Service-Con-201 Exam Syllabus Topics: