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Exam Code: 070-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Jul 20, 2026

Number: 165 Q&As with Testing Engine

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Microsoft 070-404 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	TS: System Center Service Manager 2010, Configuring
Exam Number:	70-404
Available Languages:	English, Japanese, French, German, Simplified Chinese
Exam Price:	USD 165 (varies by region)
Certificate Validity Period:	Retired (exam discontinued)
Passing Score:	700 (scaled 1000)
Exam Format:	Multiple choice, Case studies, Drag and drop, Best answer selection
Exam Duration:	120-150
Related Certifications:	Microsoft Certified Technology Specialist (MCTS)
Real Exam Qty:	40-60
Recommended Training:	Microsoft Learning - System Center Service Manager System Center Service Manager 2010 Training Courses
Exam Registration:	Microsoft Certification Registration Pearson VUE Microsoft Exams
Sample Questions:	Microsoft 070-404 Sample Questions
Exam Way:	Proctored exam delivered via Pearson VUE (online or test center)
Pre Condition:	No formal prerequisites required, but familiarity with System Center suite and Windows Server administration is recommended.
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/retired-certifications/

Microsoft 070-404 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Desk and Incident Management	- Problem management 1. Root cause analysis processes 2. Problem record handling - Incident management workflow 1. Incident lifecycle configuration 2. Work item templates and queues
Topic 2: Deploying and Configuring System Center Service Manager	- Installation and initial configuration 1. Service Manager management server setup 2. Prerequisites and system requirements - Management packs configuration 1. Importing and customizing management packs 2. Service Manager data warehouse integration
Topic 3: Configuration Management Database (CMDB)	- Service asset and configuration items 1. Discovery and synchronization 2. CI classes and relationships
Topic 4: Service Catalog and Request Fulfillment	- Service offerings 1. Service request workflows 2. Request offerings configuration
Topic 5: Security and Access Control	- User roles and permissions 1. Active Directory integration 2. Role-based access control (RBAC)
Topic 6: Reporting and Data Warehouse	- Reporting configuration 1. Standard and custom reports 2. SSRS integration

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