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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Supervisor
B) Agent
C) Manager
D) Administrator

2. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya can deliver what has been promised.
C) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D) The executive summary section of the proposal highlights the solution features.

3. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
B) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

4. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
B) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

5. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Microsoft Internet Explorer 11.0 32 bit
B) Microsoft Edge 64 bit
C) Firefox 66.0 32 bit
D) Google Chrome 74.0 64 bit

Solutions: