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Exam Code: 820-605J

Exam Name: Cisco Customer Success Manager (820-605日本語版)

Updated: Jun 01, 2026

Number: 173 Q&As with Testing Engine

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Cisco 820-605日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Identify critical success factors to connect to business outcomes Create mitigation plans that address risk factors
Topic 2	Explain different IT purchasing and consumption models Analyze a customer health score Customer conversations and interactions
Topic 3	Explain the elements of a renewal risk analysis Explain the key drivers creating the need for Customer Success
Topic 4	Explain the purpose of essential customer management activities Explain the elements of customer on boarding
Topic 5	Account data and scoreboard review Customer and industry observations Feature matrix utilization
Topic 6	Identify potential expansion opportunities across the customer life cycle from a customer success plan Identify key stakeholder roles
Topic 7	Capturing moments of success Deployment planning Service subscriptions Identify customer barriers
Topic 8	Describe sources used to identify customer barriers Explain the value proposition for customer success
Topic 9	Analyze the account baseline to identify gaps Define customer success (expected and unexpected value)
Topic 10	Update customer success plan with expand opportunities Identify the product or solution purchased
Topic 11	Create an adoption campaign to identify expand opportunities Compare customer success, customer support and sales

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

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