100% Nortel 920-173 Guaranteed Success With Testing Engine

Exam Code: 920-173

Exam Name: Nortel Contact Center Rls. 7.0 Technical Support

Updated: Jul 23, 2026

Number: 60 Q&As with Testing Engine

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Nortel 920-173 Exam Overview:

Certification Vendor:	Nortel
Exam Name:	Nortel Contact Center Rls. 7.0 Technical Support
Exam Number:	920-173
Available Languages:	English
Exam Format:	Multiple choice (likely), Scenario-based technical questions
Related Certifications:	Nortel Contact Center Manager Rls. 7.0 Nortel Contact Center Multimedia Rls. 7.0 Nortel Communication Control Toolkit Rls. 7.0
Real Exam Qty:	60 (approx.)
Exam Way:	Likely online or test center-based certification exam (varies by Nortel certification provider ecosystem)
Pre Condition:	Recommended familiarity with Nortel Communication Server 1000 (CS1K) or Contact Center Manager systems; basic telephony and IP networking knowledge

Nortel 920-173 Exam Syllabus Topics:

Section	Objectives
Topic 1: Call Center Applications	- Reporting and analytics 1. Call statistics and KPIs 2. Historical reporting concepts - Agent desktop and supervisor tools 1. Agent login/session management 2. Supervisor reporting functions
Topic 2: Nortel Contact Center Architecture (Rls. 7.0)	- System architecture overview (CC 7.0 / CS1K integration) 1. Interaction with Communication Server 1000 (CS1K) 2. Core components of Nortel Contact Center - Call routing and ACD fundamentals 1. Queue management and skill-based routing 2. IVR interaction basics
Topic 3: Integration & Network Considerations	- Data and signaling protocols 1. Basic SIP/VoIP awareness 2. Legacy telephony signaling concepts - Telephony integration 1. PBX connectivity (Nortel Meridian / CS1K) 2. PSTN / VoIP integration concepts
Topic 4: Technical Support & Troubleshooting	- Fault isolation and diagnostics 1. Network vs application-level issues 2. Layered troubleshooting methodology - System maintenance 1. Logging and monitoring tools 2. Patch and upgrade handling

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100% Nortel 920-173 Guaranteed Success With Testing Engine