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100% Nortel 920-176 Guaranteed Success With Testing Engine

Exam Code: 920-176

Exam Name: Contact Center Multimedia Rls. 7.0 Implementation

Updated: Jul 21, 2026

Number: 100 Q&As with Testing Engine

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Nortel 920-176 Exam Overview:

Certification Vendor:Nortel Networks
Exam Name:Contact Center Multimedia Rls. 7.0 Implementation
Exam Number:920-176
Certificate Validity Period:3 years
Available Languages:English
Related Certifications:920-174
920-175
920-177
920-178
Exam Duration:90 minutes
Exam Format:Multiple Choice, Scenario-Based
Exam Price:$125 USD
Passing Score:70%
Real Exam Qty:60-100
Recommended Training:Nortel Official Implementation Guide
Exam Registration:Retired Exam - No Longer Available
Exam Way:Proctored at authorized test centers
Pre Condition:Basic knowledge of Nortel Contact Center Rls. 7.0; recommended completion of 920-174
Official Syllabus URL:https://en.wikipedia.org/wiki/Nortel_Certified_Technology_Specialist

Nortel 920-176 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Multimedia Channels Configuration25%- Web chat and web callback setup
- Email management and routing
- Unified queue management
Topic 2: Maintenance, Troubleshooting & Security20%- Common issues and resolution
- System monitoring and backup
- Security configuration and permissions
Topic 3: Integration & Advanced Features10%- Reporting and performance monitoring
- Integration with Communication Control Toolkit
Topic 4: Contact Center Multimedia Overview & Architecture20%- Architecture and deployment models
- System components and services
- Integration with Contact Center Manager
Topic 5: Installation & Initial Configuration25%- Software installation and setup
- Post-installation verification
- Server requirements and prerequisites

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