WorldatWork B12 Exam Overview:
| Certification Vendor: | WorldatWork |
|---|---|
| Exam Name: | Benefits Outsourcing - Selecting, Contracting and Managing Service Partners |
| Exam Number: | B12 |
| Related Certifications: | Certified Benefits Professional (CBP) Total Rewards Management (TMI) |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Format: | Multiple-choice, Scenario-based |
| Passing Score: | 75% |
| Real Exam Qty: | 80–100 |
| Exam Price: | $350–$450 USD (member discount available) |
| Recommended Training: | Official B12 Course Materials |
| Exam Registration: | WorldatWork Exam Registration |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; recommended for benefits/HR professionals; prior completion of B1, B2, B3, B3A recommended for CBP track |
| Official Syllabus URL: | https://worldatwork.org/courses/benefits-outsourcing-selecting-contracting-and-managing-service-partners |
WorldatWork B12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation and Transition | 15% | - Transition planning and project management - Go-live and initial validation - Communication and stakeholder alignment - Data migration and security protocols |
| Topic 2: Ongoing Management and Relationship Governance | 15% | - Issue resolution and change management - Audit, compliance, and risk oversight - Performance monitoring and reporting - Contract renewal or termination decisions |
| Topic 3: Contract Development and Negotiation | 25% | - Compliance, liability, and termination clauses - Key contract terms and conditions - Negotiation best practices - Service Level Agreements (SLAs) and performance metrics |
| Topic 4: Vendor Selection and RFP Process | 25% | - Final selection and negotiation strategy - Defining requirements and scope of services - Evaluating proposals and conducting due diligence - Developing and issuing Request for Proposal (RFP) |
| Topic 5: Strategic Rationale for Benefits Outsourcing | 20% | - Business objectives and outsourcing drivers - Risk assessment and cost-benefit analysis - Outsourcing models and alternatives |
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