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Exam Code: C-C4C14-1811

Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811

Updated: Jul 13, 2026

Number: 155 Q&As with Testing Engine

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Social media profiles
B) Service requests
C) Currency conversion rates
D) Opportunities
E) Recent orders

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Processing type
B) Invoicing method
C) Scheduling relevant
D) Coverage indicator

3. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Mindtouch
B) Whatsapp
C) Google maps
D) Hotmail

4. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Escalated Date
B) Warranty
C) Escalation status
D) Channel type

5. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Choose a rule type
B) Define a placeholder
C) Add a condition group
D) Select an action

Solutions:

Question # 1
Answer: A,C,E

Question # 2
Answer: C

Question # 3
Answer: A,C

Question # 4
Answer: C,D

Question # 5
Answer: A,D

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