PDF Version DemoPeoplecert ITIL V3 Foundation Sample Questions:
1. Which of the following statements BEST describes a Definitive Media Library (DML)?
A) A secure electronic library that contains all copies of software andlicences
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure library where definitive authorized versions of all media Configuration Items (CIs) are stored and protected
D) A secure location where definitive hardware spares are held
2. A process owner is responsible for which of the following?
1.Documenting the process
2.Defining process Key Performance Indicators (KPIs)
3.Improving the process
4.Ensuring process staff undertake the required training
A) 1, 2 and 4 only
B) All of the above
C) 1, 3 and 4 only
D) 1, 2 and 3 only
3. Which of the following is NOT a characteristic of a process?
A) It is measurable
B) It structures an organization
C) It delivers specific results
D) It responds to specific events
4. Which of the following are included within Release and Deployment Models?
-Roles and responsibilities -Template release and deployment -Supporting systems, tools and procedures. -Handover activities and responsibilities
A) All of the above
B) 2, 3 and 4 only.
C) 1 and 4 only.
D) 1, 2 and 3 only.
5. How many people should be accountable for a process as defined in the RACI model?
A) Only one - the process architect
B) Only one - the process owner
C) Two - the process owner and the process enactor
D) As many as necessary to complete the activity
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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