PDF Version DemoSAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | $520–$670 USD (varies by region) |
| Passing Score: | 60% |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP BusinessObjects Support Fundamentals SAP Solution Manager Incident Management |
| Exam Registration: | SAP Training & Certification Shop SAP Certification Hub |
| Sample Questions: | SAP C_BOSUP_90 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Support Tools | 20% | - Log files analysis and interpretation - Remote support and diagnostics tools - SAP Notes and knowledge base search |
| Topic 2: SAP BusinessObjects Architecture & Components | 20% | - BI Platform architecture - Adaptive Processing Server, Web Application Container - Central Management Server (CMS), Input/Output File Repository |
| Topic 3: Support Best Practices & Escalation | 15% | - Reproducing and documenting issues - Communication with customers and SAP support - Root cause analysis and resolution tracking |
| Topic 4: Incident Management Fundamentals | 20% | - Message lifecycle and status handling - SLA definitions and priority levels - ITIL & SAP support processes |
| Topic 5: SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - CRM_DNO_MONITOR and INCMAN transactions - Message escalation and forwarding |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What does priority in incident management mean?
A) It is an attribute that characterizes the urgency of an issue.
B) It defines the importance of the customer for SAP.
C) It is an attribute of the Service Desk.
D) It is an attribute of the customer's system.
2. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
A) Ramp-up support
B) 7 x 24 root cause analysis
C) SAP system backup
D) Robust Service Level Agreements (SLA)
3. What is Product Support Hierarchy in SAP environment? (Choose two)
A) It defines the maintenance pricing level.
B) It is part of the Service Level Agreement.
C) It is an instrument in organization and reporting within Product Support.
D) It is a view on the Application Component Hierarchy.
4. What is the recommended way to progress a message that is difficult to clarify?
A) Ask the client to provide screenshots and request information point by point.
B) Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
C) Force the client to close the message and open a new one that is clearer.
D) Escalate the message immediately to a more senior support consultant.
5. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?
A) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
B) If you were the customer you would be happy with the answer provided.
C) Prove to the customer that they are wrong.
D) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,D | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: B |
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