PDF Version DemoSAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Exam Price: | USD 550 (varies by region) |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | SAP Certified Application Associate - SAP Customer Experience SAP Certified Application Associate - SAP Service Cloud SAP Certified Application Associate - SAP Commerce Cloud SAP Certified Application Associate - SAP Sales Cloud |
| Real Exam Qty: | 80 (approx.) |
| Exam Duration: | 180 minutes |
| Passing Score: | 65% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | SAP Learning Journey - SAP Customer Experience Solutions SAP CX Solution Architect Learning Resources |
| Exam Registration: | SAP Training Shop SAP Certification Hub |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online proctored exam or test center (SAP Certification Hub) |
| Pre Condition: | Recommended: Experience with SAP Customer Experience solutions and enterprise architecture concepts |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Extensibility | - API management and event-driven architecture - Extensibility options in SAP CX solutions - SAP Integration Suite concepts |
| SAP Commerce Cloud | - Product content and catalog management - Extension and integration mechanisms - Storefront and personalization concepts |
| SAP Marketing Cloud | - Campaign management and orchestration - Personalization and journey orchestration - Customer data and segmentation |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Customer Experience Architecture | - SAP CX solution integration landscape - End-to-end CX architecture principles - Composable enterprise and CX strategy |
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.
A. Customer consent management
B. Warehouse management
C. Supplier contract management
D. Lead management
E. Campaign management
Question #2
Which of the following definitions describes an extension in SAP Commerce Cloud?
A. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
B. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
C. It is a side-by-side app integrated within the SAP Commerce Cloud core component.
D. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
Question #3
What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.
A. Event-Handlers
B. Java and Spring
C. Service Model Infrastructure
D. Core Data Services
E. Behavior Definitions
Question #4
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
A. It is a coupled platform.
B. It delivers predefined integrations.
C. It is delivered as an SAP BTP service.
D. It is delivered separately.
E. It is only for SAP solutions.
Question #5
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
A. To a team
B. To a queue
C. To an employee
D. To an outbound channel
Solutions:
| Question #1 Answer: A,D,E | Question #2 Answer: A | Question #3 Answer: C,D,E | Question #4 Answer: B,C,D | Question #5 Answer: A,C |
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