PDF Version DemoSalesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-Con-101 |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Service Cloud Consultant |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | USD 200 |
| Available Languages: | English |
| Certificate Validity Period: | Maintenance required with each release cycle |
| Passing Score: | 63% |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online (Proctored) or Onsite (Testing Center) |
| Pre Condition: | Salesforce Administrator credential is recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings |
| Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability |
| Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the usage of complex work and work capacity - Explain the difference between global, local, and emergency scheduling - Demonstrate how to use the dispatcher console |
Salesforce Certified Field Service Consultant Sample Questions:
1. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
A) Add the technician as a preferred resource on the account record.
B) Add the technician as the required resource on the service appointment.
C) Add the preferred resource service objective to the scheduling policy.
D) Create a child work order for maintenance on the original installation work order.
2. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
A) Only the Primary Assets related list on the Asset object
B) Both the Primary Assets and Related Assets related lists on the Asset object
C) Only the Primary Assets related list on the Work Order object
D) Both the Primary Assets and Related Assets related lists on the Work Order object
3. Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
A) Products Consumed
B) Mobile Locations
C) Inventory
D) Products Required
E) Warehouse Locations
4. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
A) Build a Process for Service Appointments.
B) Define a repeating Work Type.
C) Configure a Maintenance Plan.
D) Implement Path for Work Orders.
5. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers
A) Assign a new user territory and add each of the assigned service resources.
B) Add the resources assigned to the Service Territory's Member related list.
C) Configure and run the User Territory Sharing Job in Field Service Settings.
D) Create a new user territory associated with the Service Territory and dispatcher.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: A,B,C | Question # 4 Answer: C | Question # 5 Answer: C,D |
We are confident about the products and aim to help you pass with ease. In case of failure, we will provide a no hassle full money back guarantee for the purchasing fee.
1043 Customer Reviews
Quality and ValueITbraindumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITbraindumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITbraindumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.