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Exam Code: GCP-GC-ADM

Exam Name: Genesys Cloud Certified Professional - Contact Center Administration

Updated: Oct 15, 2026

Number: 62 Q&As with Testing Engine

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Genesys GCP-GC-ADM Exam Overview:

Certification Vendor:	Genesys
Exam Name:	Genesys Cloud Certified Professional - Contact Center Administration
Exam Number:	GCP-GC-ADM
Exam Duration:	120 minutes
Passing Score:	65%
Exam Format:	Multiple Choice, Multiple Response, Scenario-Based Questions
Available Languages:	English
Exam Price:	$500 USD
Real Exam Qty:	55
Certificate Validity Period:	2 years
Related Certifications:	Genesys Cloud CX Certified Professional (GCX-GCP) Genesys Cloud CX Certified Specialist Certifications
Sample Questions:	Genesys GCP-GC-ADM Sample Questions
Exam Way:	Online proctored exam through Genesys certification platform.
Pre Condition:	No formal prerequisite exam required. Practical experience with Genesys Cloud CX administration and contact center operations is strongly recommended.
Official Syllabus URL:	https://beyond.genesys.com/explore/certification/cloud

What is Genesys GCP GC ADM Exam

The GC-ADM certification exam is a hard-hitting and rigorous test that will be conducted by Genesys to certify the skills of a GCP software developer. The certification is required for all development professionals who work with GCP products. Credibility of the GCP certification is essential for a successful career in the IT industry. Protected by Genesys, the GCP certification exam will validate your skills in development using GCP products. You can move ahead in your career by acquiring the GCP-ADM certification. Policy Genius is publishing the GC-ADM certification exam in PDF format to make it easy for you to prepare for the Genesys GCP GC ADM certification exam. Charge your exams and pass them with guaranteed results. Ensure your success in the exam with the help of this product. GCP GC ADM exam dumps are prepared by the subject matter experts after an in-depth analysis of the topics. If you are preparing for GCP GC ADM certification exam then use the product to prepare for your exam. It will give you guaranteed results.

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Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

Genesys GCP-GC-ADM Exam Syllabus Topics:

Section

Weight

Objectives

Contact Center Administration

25%

- User Management

1. Divisions and Access Control
2. User Configuration
3. Roles and Permissions

- Contact Center Operations

1. Supervisor Functions
2. Performance Monitoring
3. Agent Management

- Queues and Routing

1. Queue Configuration
2. Skills and Language Routing
3. ACD Routing Methods

Genesys Cloud Platform Features

50%

- Core Platform Knowledge

1. Genesys Cloud Architecture
2. Licensing and Feature Sets
3. Security and Compliance

- Reporting and Analytics

1. Operational Reports
2. Dashboards and Views
3. Performance Metrics

- Communication and Collaboration

1. Collaborate Features
2. Digital Channels
3. Communicate Features

Genesys Cloud Implementation

25%

- Architect and Flows

1. Inbound Call Flows
2. Routing Logic
3. IVR Configuration

- Quality and Workforce Features

1. Workforce Management Overview
2. Quality Management
3. Scripts and Agent Assistance

- Platform Configuration

1. Site and Edge Management
2. Organization Setup
3. Telephony Configuration

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