PDF Version DemoHuawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | HCSP-Presales-Service(AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Duration: | 90 minutes |
| Exam Format: | Single-answer questions, Multiple-answer questions, True/False questions |
| Related Certifications: | HCSP-Presales-Service(AICC) Certification |
| Passing Score: | 600/1000 |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Price: | $100 USD |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
| Exam Way: | Written exam, online or authorized test center. |
| Pre Condition: | Basic knowledge of AI customer service and Huawei enterprise solutions is recommended. |
| Official Syllabus URL: | https://e.huawei.com/en/talent/cert/#/careerCert |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Huawei AICC Product Features | - Operations and Management
|
| Project and Sales Capability | - Quotation and Configuration
|
| AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| AICC Solution Design and Scenarios | - Industry Solutions
|
| Huawei AICC Solution Overview | - AICC Architecture
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?
A) It is always the cheapest option.
B) It is the simplest to manage.
C) It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
D) It does not require an internet connection.
2. Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?
A) Implementing a third-party witness service or a tie-breaker node in a separate fault domain.
B) Relying on the network heartbeat alone.
C) Manual intervention by an administrator.
D) Using a single quorum disk witness.
3. Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?
A) Managed service deployment
B) On-premises deployment
C) Hybrid deployment
D) Public cloud (SaaS) deployment
4. Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?
A) IVR Self-Service
B) Omni-channel Continuity
C) Call Transfer
D) Voicemail
5. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?
A) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
B) It automatically provides a backup connection.
C) It is always less expensive than using the public internet.
D) It removes the need for any firewall security policies.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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