PDF Version DemoHP LaserJet Solutions Sample Questions:
1. A customer reports having difficulty connecting to a printer using a USB cable. What is the first troubleshooting step you should ask the customer to perform?
A) Confirm that other computers on the network can print.
B) Disconnect and then reconnect the printer.
C) Change the port settings in the printer driver.
D) Verify that the printer appears in the Windows Device Manager.
2. Certpaper.com has purchased a new LaserJet 8150 printer, which comes standard wtih two EIO slots and one FIR port. They want to use it on two networks having separate classes of IP Address and Subnet. How can the printer be used on both networks?
A) the printer will not be able to be used on both networks
B) a network sharer would be needed
C) two network cards would need to be used on the printer
D) a router would be required to make the two networks communicate
3. Certpaper.com has a Color LaserJet 1500 printer with no tool box installed on the PC. The printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?
A) Have the customer installs the drivers and check their status.
B) Inform the customer that they will not be able to check the issue and help them schedule a tech to come and isolate the issue.
C) Have the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error code.
D) Have the customer installs the Toolbox to check the error.
4. Which tool should customers use to check whether they can connect to a network printer?
A) Command prompt and ping command
B) Windows Printer Troubleshooter
C) Device Manager in the Administrator menu
D) Windows Task Manager
5. What is the first step to identify any paper jam condition?
A) Determine which of the printer clutches are slipping.
B) Identify where the leading edge of the paper stops.
C) Verify that all printer solenoids are operational.
D) Determine if the printer fusing assembly is functional.
E) Determine if the printer fusing assembly is functional.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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