PDF Version DemoHP HP2-N31 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP BSM Solutions |
| Exam Number: | HP2-N31 |
| Available Languages: | English |
| Real Exam Qty: | 40-50 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Passing Score: | 70% |
| Exam Duration: | 75 minutes |
| Related Certifications: | HP Business Service Management (BSM) Solutions HP Sales Certified |
| Sample Questions: | HP HP2-N31 Sample Questions |
| Exam Way: | Online or onsite proctored exam delivery through authorized testing providers. |
| Pre Condition: | Recommended knowledge of HP software solutions, IT service management, and business service management concepts. |
HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Business Service Management (BSM) Solution Concepts | - Business alignment and IT service management concepts - Understanding HP BSM value proposition |
| Customer Engagement and Solution Discovery | - Discovery questions and customer qualification - Creating business value discussions |
| HP BSM Solution Components | - Application Performance Management - Systems Management - Network Management - Business service monitoring capabilities |
| Selling HP BSM Solutions | - Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits |
HP Selling HP BSM Solutions Sample Questions:
Question 1
Where would you find license SKU and pricing information for HP BSM Systems Management?
A. HP WW Product Promotions (link)
B. Pricing Guides on HP Partner Central
C. BSM datasheets
D. Sales Awareness Webinars
Question 2
Which statement best links a customer problem to a solution capability for Systems management?
A. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
B. Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
C. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
D. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)
Question 3
Which key customer persona is most likely associated with and involved in Application Performance management?
A. Quality Assurance Director
B. Senior Project Manager
C. Chief Marketing Officer
D. Director of Operations
Question 4
From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?
A. How are you tracking financial expenses in a siloed infrastructure?
B. Does duplication of error tracking efforts slow the time to resolve problems?
C. Do you know when an application or service will be ready for deployment into the production environment?
D. Are you able to monitor native iPhone Mobile applications end-to-end?
Question 5
What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?
A. Testing as a Service (TaaS)
B. Automated Service Ticketing System (ASTS)
C. Run-time Service Model (RTSM)
D. Diagnostics Heads-up Display (DHUD)
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: C |
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