PDF Version DemoISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Available Languages: | English, Other languages may be available depending on test provider |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL Practitioner ITIL Managing Professional ITIL Strategic Leader ITIL 4 Foundation |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Real Exam Qty: | 40 multiple-choice questions |
| Passing Score: | 65% (26/40) |
| Exam Format: | Multiple choice, Closed book, One correct answer per question |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Recommended Training: | PeopleCert Training Courses ITIL Official Training (Axelos / PeopleCert Accredited) |
| Exam Registration: | BCS Certification Portal PeopleCert ITIL Exams |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Concepts | - Stakeholders and service relationships - Definition of service and value creation |
| Topic 2: Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
| Topic 3: Key ITIL Processes and Functions | - Configuration Management (CMDB concepts) - Change Management - Service Desk function - Incident and Problem Management |
| Topic 4: ITIL Service Lifecycle | - Service Design - Service Transition - Service Operation - Service Strategy - Continual Service Improvement (CSI) |
ISEB The Foundation Examination - ITIL® Sample Questions:
1. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
A) Implement
B) Perform
C) Do
D) Measure
2. A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process
A) 1, 2 and 4 only
B) 2, 3 and 4 only
C) All of the above
D) 1, 2 and 3 only
3. A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
A) Yes: for information purposes, a known error record can be created at any time it is prudent to do so
B) No: a known error record is created when the original incident is raised
C) No: a known error record should be created with the next release of the service
D) No: the Known Error should be created before the problem is logged
4. Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in
A) 1, 2 and 4 only
B) All of the above
C) 1 and 2 only
D) 1, 2 and 3 only
5. Which one of the following can help determine the level of impact of a problem?
A) Definitive media library (DML)
B) Configuration management system (CMS)
C) Statement of requirements (SOR)
D) Standard operating procedures (SOP)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
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