PDF Version DemoEXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITIL-F / EX0-105 |
| Available Languages: | Japanese, French, Dutch, Spanish, Arabic, Portuguese, German, Chinese, English |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | Lifetime |
| Real Exam Qty: | 40 |
| Exam Price: | ~$250–$383 USD (varies by region) |
| Exam Format: | Multiple choice, Closed book |
| Exam Duration: | 60 (75 for non-native language) |
| Related Certifications: | ITIL Expert ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; accredited training recommended but not required |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Practices | 15% | - Service request management - Change enablement - Incident management - Service desk - Problem management |
| Key Concepts of Service Management | 10% | - Value, services, utility, warranty, outcomes, costs, risks - Service relationships: provider, consumer, sponsor, user |
| General Management Practices | 15% | - Relationship management - Continual improvement - Supplier management - Service level management - Information security management |
| Four Dimensions of Service Management | 15% | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
| Service Value Chain | 15% | - Engage - Obtain/build - Plan - Improve - Deliver and support - Design and transition |
| ITIL Service Value System (SVS) | 15% | - Overview and purpose of SVS - Governance |
| ITIL Guiding Principles | 15% | - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Think and work holistically - Optimize and automate |
EXIN ITIL Foundation Sample Questions:
Question 1
Which statement about the known error database (KEDB. is CORRECT?
A. It is maintained by the service desk and updated with the details of each new incident
B. It is a part of the configuration management database (CMDB. and contains workarounds
C. It is maintained by problem management and is used by the service desk to help resolve incidents
D. It is maintained by incident management and contains solutions to be implemented by problem Management
Question 2
Which statement about the known error database (KEDB) is CORRECT?
A. It is maintained by the service desk and updated with the details of each new incident
B. It is a part of the configuration management database (CMDB) and contains workarounds
C. It is maintained by problem management andis used by the service desk to help resolve incidents
D. It is maintained by incident management and contains solutions to be implemented by problem management
Question 3
Which of the following processes are performed by the service desk?
1 . Capacity management
2 . Request fulfilment
3 . Demand management
4 . Incident management
A. All of the above
B. 3 and 4 only
C. 2 and 4 only
D. 2 only
Question 4
Which of the following is an objective of business relationship management?
A. To ensure strategic plans for IT services exist
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To identify patterns of business activity
Question 5
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A |
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