PDF Version DemoEXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFND_V4 |
| Certificate Validity Period: | 3 years (renewal required under current ITIL certification scheme) |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40) |
| Exam Price: | Approx. USD 250–400 (varies by region and provider) |
| Available Languages: | Japanese, Spanish, Portuguese, English, German, French, Chinese (Simplified) |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Format: | Online proctored or test center, Multiple-choice, Closed book |
| Real Exam Qty: | 40 multiple-choice questions |
| Recommended Training: | AXELOS/PeopleCert Official ITIL 4 Foundation Training EXIN Accredited Training Partners |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL 4 Foundation Registration |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (computer-based) |
| Pre Condition: | No formal prerequisites required. Basic IT literacy recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation/ |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers |
| Four Dimensions of Service Management | - Information and technology - Value streams and processes - Organizations and people - Partners and suppliers |
| ITIL Service Value System (SVS) | - Opportunity, demand, and value - Guiding principles - Governance - Continual improvement - Service value chain |
| ITIL Practices Overview | - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management) |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which is a key element of the 'think and work holistically' guiding principle?
A. Understanding the methods applicable to complex systems
B. Using technology for standard tasks to give people time for complex activities
C. Assessing which procedures can be re-used when improving a service
D. Eliminating metrics which do not contribute to achieving an objective
Question 2
Which practice recommends using tools for collaboration and the automated matching of symptoms?
A. Incident management
B. Service request management
C. Service level management
D. Problem management
Question 3
Which is the FIRST thing to consider when focusing on value?
A. Defining customer experience and user experience
B. Understanding what is valuable to the service consumer
C. Ensuring value is co-created by improvement initiatives
D. Identifying the service consumer who will receive value
Question 4
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
A. IT asset management
B. Service configuration management
C. Deployment management
D. Change enablement
Question 5
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.
A. changes
B. events
C. workarounds
D. configuration items
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C |
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