100% EXIN ITILSC-OSA日本語 Guaranteed Success With Testing Engine

Exam Code: ITILSC-OSA-JPN

Exam Name: ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版)

Updated: Sep 04, 2026

Number: 26 Q&As with Testing Engine

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ITILSC-OSA Exam Details

The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

EXIN ITILSC-OSA日本語 Exam Overview:

Certification Vendor:	EXIN / PeopleCert (ITIL Framework)
Exam Name:	ITIL Service Capability Operational Support and Analysis Exam
Exam Number:	ITILSC-OSA
Exam Duration:	90 minutes
Exam Format:	Multiple Choice, Scenario-Based Questions
Available Languages:	English
Real Exam Qty:	8
Related Certifications:	ITIL Service Capability SOA ITIL Foundation Certificate in IT Service Management Other ITIL Intermediate Capability Modules
Passing Score:	70% (28/40)
Sample Questions:	EXIN ITILSC-OSA日本語 Sample Questions
Exam Way:	Proctored exam (scenario-based multiple choice) taken at an authorized test center or online via an accredited testing partner.:contentReference[oaicite:1]{index=1}
Pre Condition:	Must hold ITIL Foundation Certificate in IT Service Management (or equivalent) to be eligible to sit the exam; formal training from an accredited provider is recommended.:contentReference[oaicite:0]{index=0}
Official Syllabus URL:	https://www.exin.com/itil-certification/

How much ITILSC-OSA Exam Cost

The price of the ITILSC-OSA exam is $399 USD.

EXIN ITILSC-OSA日本語 Exam Syllabus Topics:

Section	Objectives
Event Management	- Event Management Process 1. Objectives and scope of event management 2. Application of event management in OSA
Access Management	- Access Management Process 1. Access control and process application 2. Purpose and scope of access management
Functions and Roles	- Operational Roles & Functions 1. Application management roles 2. Technical and IT operations management
Service Desk	- Service Desk Function 1. Service desk role in OSA 2. Interactions with ITIL processes
Request Fulfilment	- Request Fulfilment Process 1. Metrics and roles in request fulfilment 2. Handling service requests
Incident Management	- Incident Management Process 1. Incident lifecycle and core activities 2. Measurement and metrics for incident management
Technology and Implementation Considerations	- Technology in OSA 1. Implementation challenges and considerations 2. Tools for service management support
Introduction to Operational Support and Analysis	- Overview of OSA in ITIL Service Lifecycle 1. How OSA supports service operation performance 2. Value of Operational Support and Analysis
Problem Management	- Problem Management Process 1. Problem analysis and resolution 2. Error control and process interactions

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