100% EXIN ITSM18F Guaranteed Success With Testing Engine

Exam Code: ITSM18F

Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

Updated: Sep 10, 2026

Number: 0 Q&As with Testing Engine

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EXIN ITSM18F Exam Overview:

Certification Vendor:	EXIN
Exam Name:	EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
Exam Number:	ITSM18F
Exam Format:	Multiple choice
Available Languages:	English
Related Certifications:	ISO/IEC 20000 Foundation IT Service Management certifications
Exam Price:	Varies by region (approximately EUR 200–300)
Certificate Validity Period:	Lifetime (no expiry)
Exam Duration:	60 minutes
Passing Score:	65%
Real Exam Qty:	40
Recommended Training:	EXIN Official Training Overview
Exam Registration:	EXIN Official Exam Registration
Exam Way:	Online or proctored exam via EXIN authorized exam providers
Pre Condition:	No formal prerequisites required
Official Syllabus URL:	https://www.exin.com

EXIN ITSM18F Exam Syllabus Topics:

Section	Objectives
Topic 1: IT Service Management System (SMS)	- Service management system requirements - ISO/IEC 20000 structure and purpose
Topic 2: Service Management Controls	- Information security in service management - Configuration and change management basics
Topic 3: Continual Improvement	- PDCA cycle in service management - Performance measurement and reporting
Topic 4: Service Lifecycle and Processes	- Service design, transition, and delivery - Service operation and support processes
Topic 5: Relationship and Supplier Management	- Supplier management processes - Customer relationship management

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100% EXIN ITSM18F Guaranteed Success With Testing Engine