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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
What are the exam requirements of the Microsoft MB-340 Exam?
Microsoft Dynamics 365 Commerce Functional Consultant is an exam associated with the Microsoft Dynamics 365 certification. Candidates can skip this test if they already have MCSE, MCTS or MTA certifications.
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The MB-340 Microsoft Dynamics 365 Functional Consultant exam is an exam associated with the Microsoft Dynamics 365 for Retail certification. Designed to test your core functional knowledge of Microsoft D365 for Retail, this exam will help you build comprehensive and in-depth knowledge of the products that are available within this particular solution. Microsoft MB-340 Dumps contains the most recent questions and answers of MB-340 practice exams. All our exams are made to the highest quality standards by certified subject-matter experts and are guaranteed to meet the requirements of any Microsoft certifications.
This article provides a complete overview of this certification exam along with exam objectives, syllabus topics, and the best resources that you can use in preparation for the MB-340 certification exam.
Microsoft MB-340 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Commerce Functional Consultant |
| Exam Number: | MB-340 |
| Passing Score: | 700 (on a scale of 1-1000) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Core Finance and Operations |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-choice, Scenario-based questions, Case studies, Drag-and-drop |
| Exam Price: | $165 USD |
| Available Languages: | English, Japanese |
| Certificate Validity Period: | Retired June 30, 2023; certification valid for 2 years from issue |
| Recommended Training: | MB-340T00 Instructor-Led Training Microsoft Learn Self-Paced Learning |
| Exam Registration: | Microsoft Learn Exam Page Pearson VUE Registration |
| Sample Questions: | Microsoft MB-340 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Knowledge of unified commerce operations, POS processes, and 6+ months experience with Dynamics 365 Commerce; MB-300 may be required for some paths |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-340/ |
Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Configure retail stores, registers, and devices - Manage cash management, shifts, and store operations - Configure offline mode and inventory visibility - Define return policies and transaction processing - Set up POS functionality, profiles, and permissions |
| Topic 2: Manage e-commerce | 15-20% | - Manage online checkout, payments, and shipping - Set up product publishing and online merchandising - Configure omnichannel inventory and order synchronization - Implement customer self-service and account features - Configure e-commerce site channels and navigation |
| Topic 3: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Configure customer affiliations and groups - Configure product hierarchy, attributes, and assortments - Manage pricing rules, trade agreements, and price adjustments - Implement loyalty programs, reward points, and tier management - Set up discounts, promotions, and coupons |
| Topic 4: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Manage continuity orders and installment billing - Configure fraud detection rules and order holds - Process call center orders and inquiries - Set up product catalogs and scripts - Create and configure call center channels |
| Topic 5: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure organizational hierarchies and shared parameters - Configure payment methods, gift cards, and charge codes - Set up order fulfillment and distributed order management - Configure prerequisites and commerce parameters - Manage retail workers, address books, and notifications |
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