PDF Version DemoMicrosoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Available Languages: | English, Japanese |
| Exam Format: | Multiple choice, Drag and drop, Scenario-based, Multiple response |
| Real Exam Qty: | 45-60 |
| Exam Price: | $165 USD |
| Exam Duration: | 150 minutes |
| Related Certifications: | MCP MCSE: Business Applications |
| Certificate Validity Period: | Retired on March 31, 2017; no longer active |
| Passing Score: | 700 / 1000 |
| Recommended Training: | Microsoft Official Learning Path Microsoft Partner Training |
| Exam Registration: | Pearson VUE Registration Microsoft Exam Page |
| Sample Questions: | Microsoft MB2-718日本語 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE centers or online proctored (before retirement) |
| Pre Condition: | Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx |
Difficulty in writing MB2-718 Exam
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Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
What is the duration of the MB2-718 Exam
- Number of Questions: 45-60
- Format: Multiple choices, multiple answers
- Passing Score: 700/1000
- Length of Examination: 150 minutes
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Service Management Analysis and Voice of the Customer | 25% | - Service analytics and reporting
|
| Topic 2: Configure Unified Service Desk | 20% | - Toolbars, navigation rules, and events - Session management and integration - Hosted controls and configuration |
| Topic 3: Manage Dynamics 365 Field Service Integration | 20% | - Field service and customer service integration - Products, price lists, and territories - Resource management and scheduling |
| Topic 4: Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Implement knowledge management
|
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