PDF Version DemoSalesforce Certified Omnistudio Consultant Sample Questions:
1. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
A) Using a single FlexCard with three flyouts
B) Using a single FlexCard with three states
C) Using three FlexCards
D) Using a single FlexCard with multiple card filters
2. What is the purpose of a DataRaptor Load?
A) Write data to Salesforce objects
B) Load data to an Interface object
C) Send data to a PDF template
D) Post data to Salesforce APIs
3. In which two scenarios should a DataRaptor be used?
Choose 2 answers
A) To retrieve an account and Its related contacts
B) To send an SMS alert to the user when a process completes
C) To retrieve today's financial news
D) To merge the city and state fields into a single field
4. A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
A) Flyouts
B) Conditional View
C) Styling
D) State
5. A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
A) Text Area
B) HTTP Action
C) Multi-select
D) Text Block
E) Select
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: B | Question # 5 Answer: B,D,E |
We are confident about the products and aim to help you pass with ease. In case of failure, we will provide a no hassle full money back guarantee for the purchasing fee.
832 Customer Reviews
Quality and ValueITbraindumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITbraindumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITbraindumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.