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Exam Code: SD0-101

Exam Name: Service Desk Analyst Qualification

Updated: Aug 07, 2026

Number: 165 Q&As with Testing Engine

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SDI SD0-101 Exam Overview:

Certification Vendor:	Service Desk Institute (SDI)
Exam Name:	SDI Service Desk Analyst Qualification Exam (SD0-101)
Exam Number:	SD0-101
Available Languages:	English
Related Certifications:	Service Desk Manager (SDM) Service Desk Team Leader (SDTL)
Exam Format:	Multiple Choice Questions (MCQ), Scenario-based questions
Real Exam Qty:	60
Exam Duration:	60 minutes
Recommended Training:	SDI Service Desk Analyst Certification Training
Exam Registration:	Service Desk Institute Certification Information
Sample Questions:	SDI SD0-101 Sample Questions
Exam Way:	Online proctored or in-person exam delivery depending on training provider and region.
Pre Condition:	No formal prerequisites required; basic IT literacy and customer service experience recommended.
Official Syllabus URL:	https://www.servicedeskinstitute.com

SDI SD0-101 Exam Syllabus Topics:

Topic	Details
Topic 1	Relationship Management
Topic 2	Effective communication skill and Competenies
Topic 3	Essential Management Skill

Reference: https://www.servicedeskinstitute.com/training-development-2/service-desk-analyst/

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